General Principles Behind Our Cancellation Policies Before we detail the cancellation policies for each of our programs, we want to outline the general principles that guide them. We strive to make our policies as transparent as possible, and they are clearly accessible when you register for any of our programs, including a direct link to this section of our website. We do, however, make exceptions for financial hardship, family emergencies, and medical reasons, at our discretion. Online Classes If a student needs to miss a class, please inform both us and the instructor 24 hours in advance for in-person tutoring. We will schedule a make-up class at no additional cost. If the student misses a class without notifying us within 24 hours, we will not be able to offer a make-up class, and the full class will be billed as part of the monthly payment. For monthly subscriptions, each payment cycle lasts one month. You can cancel your student's enrollment at any time with a written request, and we will not charge for the following cycle. However, you will still be responsible for the full current cycle. Example: If your payment is due on the 15th of each month, and we receive your cancellation notice on October 30th, you will pay for the remainder of the current cycle (until November 14th), but you will not be charged for the following month (November 15th). Exceptions may be made for medical or family emergencies. Cancellation Due to Extreme Circumstances For Seattle-based programs (and occasionally online classes), we may experience unforeseen weather or events that disrupt the program, such as snowstorms, heavy smoke, or other emergencies. In these cases, we will do our best to offer alternative programming. Online Classes: Classes will continue as planned unless the instructor experiences a power or internet outage or a personal emergency. If the session is canceled due to such circumstances, you will be able to reschedule at no extra cost. Thank you for taking the time to read through these policies. We appreciate your understanding, and we are here to help with any questions or clarifications you may need.

Safety is our #1 priority. Every teacher is fully vaccinated, and all teachers and students must wear masks. We disinfect all common furniture and materials as much as possible and have hand sanitizer available. We prioritize outdoor activities and keep windows and doors open as much as possible for ventilation. Every classroom has an air purifier. ​ If at any point we are aware that a student or staff member has tested positive for COVID, we communicate with anyone who was exposed to them and may pause the program as needed. ​ We recognize that providing child care is critical for families, so we do everything possible to safely remain open.

PRESCHOOL For our preschool, please apply online through www.washingtonconnection.org or by calling 844-6268687. The team at the Department of Children Youth and Families take about seven days to process the application. Once approved, they let us know what your co-pay will be which could be $0 to $215 ALL STUDENTS 6+ YEARS OLD For our afterschool, please fill out this form. We will reply within seven days. For now, the maximum financial assistance we can provide for our afterschool is a 25% reduction in tuition. We consider the nuclear families monthly income and liquid assets. This form is confidential and only reviewed by JOL Directors. ALL PROGRAMS We are proud to offer financial aid to those who need it. Approximately 2% of our revenue goes to financial aid. We believe in our mission to create community by bringing people together through the learning of languages and cultures. As indicated above, we now rely on State subsidies for our preschool, but financial aid for all other programs are currently self-funded and we do our best to cover as much as possible for whoever needs it. Please contact us at info@jumponlanguages.com if you would like to discuss further.

Absolutely! We welcome a wide variety of proficiency levels, from true beginners to fluent. Our teachers are bilingual and work hard to make the learning environment welcoming and inclusive for all, supporting every kid’s progress in their Spanish language, based on the level they are at.

Please refer to this page which has step by step instructions.

Before you reach out to us, please consult your tax accountant. Some parents, including ourselves, have filed preschool, after school and camp expenses as deductions. You will need our EIN and address for that. If you decide to do this please contact us and we can provide you the necessary information.

Please refer to this page which has step by step instructions.

We use Brightwheel, which is a very popular Child Care software. It is not perfect, but enables us to have important safety information for each child including allergies, medications, emergency contact information and who is approved to pick up each child.

We offer healthy nut-free snacks. We ask that parents pack a lunch for the K-5 summer camp, Preschool summer camp and Preschool program. ​

We do not prorate the cost of monthly tuition for holidays or for the last weeks of June once school is out, so we can continue paying our lease at Phinney Center and our teachers’ salaries so they can deep clean the rooms and wrap up pending items from school-year programs during those periods. Our monthly pricing is spread across the school year and considers the average number of open days across the whole year.

Jump On Languages is closed on the following holidays: Labor Day Thanksgiving and the following day Christmas Eve Christmas Day (and sometimes the preceding or following day) New Year’s Day (and sometimes the preceding or following day) Martin Luther King’s Birthday President’s Day Memorial Day Juneteenth (June 19) Fourth of July

Our preschool is for children between the ages of 3 and 5 years old. We also ask that they are potty trained. In the future we may add programs for children who are younger than 3 and/or are not potty trained.

It is possible, but please reach out to us to confirm before you do. Also note that once you register, that payment is non-refundable because we will be holding that spot until you begin.

We understand that a family’s life can be hectic, but we still ask and expect all kids that attend our programs to be picked up on before the time the respective program ends. This is important as teachers’ time is as precious as that of each family’s and it should be respected. We will provide a 5 minute grace period to pick ups. After the 5 minutes, we will charge $15 and increase another $1 every minute that passes. Five tardy pick ups in a year can lead to termination from the program. We highly recommend you coordinate with other families in the program and add them as authorized pick up on Brightwheel, so if at any point you realize you will not be able to pick your child on time, you can reach out directly to an approved family who can take care of your child while they wait for you. In extreme circumstances, you can contact us and explain why you are tardy. In case of true emergencies, we will always be there to support you.

General Principles Behind Our Cancellation Policies Before we detail the cancellation policies for each of our programs, we want to outline the general principles that guide them. We strive to make our policies as transparent as possible, and they are clearly accessible when you register for any of our programs, including a direct link to this section of our website. We understand that some of our programs, especially Preschool, and Afterschool, can have higher demand than our capacity. As a result, we balance the need to open registration early enough for families to plan their schedules with the necessity of maintaining a waitlist and being diligent about reaching out to those on the list as spots become available. Our goal is to fill our programs to capacity, which helps us minimize costs for families while still compensating our teachers fairly and meeting our other operational responsibilities, such as lease payments and insurance. Some programs, like camps, afterschool, and preschool, have specific registration seasons. After these periods pass, it becomes much harder to fill spots. If we were to allow late cancellations with refunds, we risk leaving spots unfilled, which undermines our ability to keep costs manageable and meet our goals. We do, however, make exceptions for financial hardship, family emergencies, and medical reasons, at our discretion. Program-Specific Cancellation Policies Online Classes & In-Person Tutoring If a student needs to miss a class, please inform both us and the instructor 24 hours in advance for in-person tutoring. We will schedule a make-up class at no additional cost. If the student misses a class without notifying us within 24 hours, we will not be able to offer a make-up class, and the full class will be billed as part of the monthly payment. For monthly subscriptions, each payment cycle lasts one month. You can cancel your student's enrollment at any time with a written request, and we will not charge for the following cycle. However, you will still be responsible for the full current cycle. Example: If your payment is due on the 15th of each month, and we receive your cancellation notice on October 30th, you will pay for the remainder of the current cycle (until November 14th), but you will not be charged for the following month (November 15th). Exceptions may be made for medical or family emergencies. Preschool and Afterschool When registering for the upcoming school year, the first month’s tuition is partially reimbursable, minus a $50 administrative fee per day of the week for which your child is enrolled. You can think of this as a $50 non-reimbursable deposit that ensures your child's spot is held. Before April 1: Full reimbursement, minus the $50/day administrative fee. Between April 1 and April 15: 75% reimbursement, minus the administrative fee. Between April 16 and April 30: 50% reimbursement, minus the administrative fee. After May 1: No reimbursement. Example: If you register for a 5-day program with a tuition of $700, and you cancel on April 20th, we will deduct $50 for each day ($250 total) and reimburse 50% of the remaining amount, which is $225. If you cancel on March 30th, you would receive a refund of $450. This policy applies to registrations made between April 1 and April 30 for the upcoming school year. For the current school year, families pay monthly in advance via our automatic payment system, but there is no long-term commitment. Once a month is paid, it is generally considered non-refundable unless there are extenuating circumstances. If you need to withdraw from the program, please cancel your tuition plan through the My Subscriptions section in our online member portal (see instructions here) and send a written notice to info@jumponlanguages.com by the 20th of the month to avoid charges for the following month. This applies to all months except September and June. September tuition: Refunds will be processed according to the policy above. Registrations after May 1 for the next school year: Payments are non-refundable, but you may cancel, and we will not charge for October. Only Afterschool: May and June cancellations: Families wishing to cancel or reduce days for both May and June must notify us by April 20th. We will charge through June 30th to cover teacher salaries and lease expenses through the end of the month. Only Preschool: For families wishing to cancel their Preschool subscription for the summer (months of July and August), please note that you must notify administration by April 1, 2025. This is a new addition to our cancellation policy for the Preschool program, and we appreciate your understanding and cooperation. Day Camps (Excluding Summer Camps) If you cancel 2 or more weeks before the start of a day camp, you will receive a full refund, minus processing fees. If you cancel at least 72 hours in advance, you will receive a 50% refund. Unfortunately, no refunds can be issued for cancellations made within 72 hours of the camp start time. Exceptions may be considered for medical reasons or on a case-by-case basis. This applies to Thanksgiving, Winter, Mid-Winter, and Spring Break camps, but does not apply to summer camps. Summer Programs We understand that plans change. Our summer cancellation policy aims to balance flexibility with the need to fill spots for families who may want to enroll. Before April 1: You will receive a full refund, minus a $75 non-refundable administration fee per child, per week canceled. After April 1: You will receive a refund minus the $75 fee if we are able to fill your spot before the program begins. Exceptions will be made for medical reasons or on a case-by-case basis. Cancellation Due to Extreme Circumstances For Seattle-based programs (and occasionally online classes), we may experience unforeseen weather or events that disrupt the program, such as snowstorms, heavy smoke, or other emergencies. In these cases, we will do our best to offer alternative programming. Online Classes: Classes will continue as planned unless the instructor experiences a power or internet outage or a personal emergency. If the session is canceled due to such circumstances, you will be able to reschedule at no extra cost. Afterschool, and Preschool: If it is unsafe for families or teachers to travel to our center, we will notify you as soon as possible. If we miss 5 or fewer days in a month, we will not issue prorated refunds. If more than 5 days are missed in a month, we will prorate tuition for the missed days, upon request. Camps: If a citywide emergency prevents us from safely running camp, we will notify families as soon as possible. If we are unable to offer an in-person camp, we will provide online programming or issue a 50% refund for the missed days. Tutoring: We will cancel any sessions due to extreme circumstances and refund your class back to your package, unless you prefer to continue the class online. Thank you for taking the time to read through these policies. We appreciate your understanding, and we are here to help with any questions or clarifications you may need.

​ We are offering transportation for the after school program leaving from John Stanford International School, Whittier, Greenwood, and B.F. Day. With time we hope to add more transportation capacity and to more schools. Contact us to enquire about transportation from your school at info@jumponlanguages.com. The trips will be short, but safety is our priority so please provide a booster seat for your child. ​ Please note that Seattle Public Schools Transportation routes has stops that are close to our center for West Woodland Elementary, John Stanford International School, McDonald International school, and Cascadia. To register call the SPS Transportation department at 206-252-0900 and request an alternate drop off location.

Yes! After your first plan, we offer a 10% discount on subsequent plans of equal or lesser value, up to $150. Please inquire with us when you register.

No. We ask that families bring their kids on the day they are registered for. Exceptions can be made at our discretion for emergency situations.

If your child is enrolled in our Preschool summer camp your child should bring a back pack with the following items: - Swim suits on every day & a dry towel (we have lots of water activities). - Water Bottle (please label it). - Sun hat & Sunscreen. - A full set of change of clothes. - Picnic Style Lunch (easy to eat on a picnic blanket). Please plan for a nut free lunch. - Comfortable shoes & water shoes. If your child is enrolled in our K-5 Summer Camp your child should bring a back pack with the following items: - Swim suits on every day & a dry towel (we have lots of water activities). - Water Bottle (please label it). - Sun hat & Sunscreen. - A full set of change of clothes. - Picnic Style Lunch (easy to eat on a picnic blanket). Please plan for a nut free lunch. - Comfortable shoes & water shoes. - A life jacket for your child if they require one.

For our Online Language Programs we offer a Free trial of 30 minutes. You can book the session here, select the Free trail section, choose the teacher of the language you would like to try, the date and the time available of your convenince. You will receive and email with all the details and the Zoom link for the session. You will be able to book the Free trial with at least 3 days in advance so our teachers can prepare the lesson. If you would like to cancel or change the Free trial please contact us at onlineprograms@jumponlnaguages.com

All our private and semi-private language programs are custom-designed to meet the specific needs and goals of our students. These programs are collaboratively created between the student and the teacher, ensuring a personalized learning experience. Whether you want to focus on conversation, grammar, or a combination of both, our tailored approach guarantees that your individual requirements are addressed effectively.

Yes! After your first plan, we offer a 10% discount on subsequent plans of equal or lesser value, up to $150. Please inquire with us when you register.

We are proud to offer financial aid to those who need it. Approximately 2% of our revenue goes to financial aid. We believe in our mission to create community by bringing people together through the learning of languages and cultures. We currently self-fund the programs, but we do our best to cover as much as possible for whoever needs it. Please contact us if you would like to discuss further.

Please refer to this page which has step by step instructions.

No, we are not a language learning app. We are a language school that offers live and online programs with certified, native-speaking teachers. We believe that nothing can replace live interaction and customized feedback from a real person. Learn the language you want with programs you'll love!

All our teachers are certified, qualified, native-speakers and have excellent experience of teaching. Teaching is not their hobby, it’s their career.

Online language programs, such as our "Jump on Languages – Online programs," are comprehensive courses designed to help you learn a new language or enhance your language skills entirely over the Internet. Our online language classes provide live instruction and engaging exercises to foster proficiency in your chosen language.

Certainly, our online language courses have proven to be highly effective for learners of all levels, from kids to adults.

If you have enjoyed the free trial and decide to sign up for a plan, you only have to choose which one. Check our Plans and Rates here: - Our online program sessions can be private and semi-private and have a duration of 30, 45 and 60 minutes. - Our plans are monthly tuition plans of 1 or 2 times per week or flexible prepaid plans of 6 and 10 class packages with a duration of 1 year. Click directly on the chosen plan link, which will lead you to the booking services. You'll need to schedule the first class, select the plan, and go ahead with the payment.

Yes, we offer trial or demo classes for our online language programs. These sessions provide an opportunity to experience our teaching style, interactive content, and virtual learning environment firsthand. Book you free trial!

Our online language programs cover an array of languages, from popular ones like Spanish, French, and Japanese to lesser-known languages as Mandarin, Hindi, and Vietnamese. Explore our online language programs to find the language that interests you.